Terms of Use

The present Terms of Use are effective as of September 27, 2020

The owner of this e-shop is the company “White Elephant Monoprosopi IKE”, registered with the following address:

Platonos 10, 15234, Chalandri

Tel no (+30) 210 6821 448 Email info.e-shop@naraya.gr

The present Terms of Use govern transactions, purchases, returns, the use of data on the website and the protection of personal info. Your usage of the site’s services implies that that you have accepted them. Please read them carefully.

The contract between us is governed and interpreted in accordance with Greek Law. The Greek Courts in Athens shall have jurisdiction to resolve any disputes between us.

The protection of personal data is regulated by the European Union General Data Protection Regulation (GDPR) 2016/679 and the Greek and European legal framework in general. Our Privacy Policy (link) provides you with details on how your information is used when you use our services. By using our services you are also agreeing that we can process your information as set out in the Privacy Policy.

The creation of a personal account is not necessary for you to be able to make a purchase from our e-shop. However, you may, if you wish, create a personal account, which will give you access to a number of site features such as avoiding the need to input your personal data each time you make a purchase.

When you create a personal account you will be asked to provide a password. You are responsible for safeguarding it and you agree not to disclose it to any third party. You agree that you are solely responsible for any activities or actions, whether authorized or not by yourself, which have made use of your password. You shall immediately notify us in case of any unauthorized use regarding it.

You agree not use the present website for any commercial .purposes not authorized by us in writing.

We reserve the right to terminate your account in the following cases:

a) if the account remains unused for over a 12 month period

b) If we believe there has been unauthorized use of your account or unlawful use in general

c) If it is connected to conduct which is defamatory, offensive, obscene, aggressive, of racist or extremist content or supplying false or misleading information.

d) For any breach of the present Terms of Use

We are not responsible for any damage or problem due to internet connection problems, or outages and delays in the network.

We are not responsible for any damage due to technical problems arising from compatibility issues or malware and viruses.

You use the services solely at your own risk.

We reserve the right to modify or amend the present Terms of Use without prior warning, notifying you the customers through the website.

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Sales Procedure

In order to make a purchase from our e-shop:

a. You select the merchandise you wish to purchase and add it to the Cart. Note that our prices are inclusive of VAT.

b. You fill in the necessary information.

c. You finalize your purchase by checking out.

You will receive an order confirmation message to the e-mail address you have provided, with your order info at which point your order will become a binding contract. In the confirmation message you will find an order number. It would help if you would refer to this number whenever you needed to contact us about your order.

In case we are unable to fulfill your order, we are obliged to notify you, at the same e-mail address, within three days from Checkout.

Payment must be made during the Checkout process. You have the following options:

α. Using a valid Prepaid, Cash or Credit Card

b. By immediate bank transfer to the following account:

Alpha Bank

IBAN GR58 0140 3600 3600 0200 2012 242

BENFICIARY: White Elephant Monoprosopi ΙΚΕ

In this case you will have to include your name and order number in your bank transfer info.

Alternatively you may opt to pay on delivery. This option incurs an additional cost of 2.50 Euro per delivery. On-delivery payment is possible only in cash.

You will receive your order within 1-2 working days for the Attica region and within 1-5 working days for the rest of Greece, from the date of payment (unless the option pay-on-delivery is chosen). Our shipping handler is ACS Courier. You may find more detailed info on their shipping policy at their website https://www.acscourier.net

Your order will be shipped to the address you have provided. By signing the shipping documents, you confirm that you have received the goods.

You have the obligation to check the newly arrived merchandise and if you see visible wear or damage to it or to the internal company packaging, you must refuse delivery and contact us immediately.

Shipping charges are as per the following table:

DESTINATION CHARGE DELIVERY TIME (in working days)
Attica € 2.50 1-2
Other land destinations In Greece € 3.00 1-3
Insular destinations € 3.00 1-4
Difficult access destinations* € 8.00 1-5

* as defined by the relevant ACSCourier documents

Shipping is free for all orders valued at 50 Euro and above, except for difficult access destinations.

Orders are dispatched Monday to Friday, except holidays.

In case of non-availability of a product we are obliged to inform you within three working days from the date of order.

We are only responsible for willful misconduct or grave negligence in cases of non fulfillment of an order or a delay thereof. However, we are not responsible for delays incurred by the shipping handler from the moment they have received the ordered items from us. We reserve the right of non fulfillment of an order in the specified time frames in cases of Force Majeure.

In case you wish to return an item, please contact us through the contact info provided in bold at the top of the page.

The returned item(s) must be in the same condition you have received it, intact, unused, together with its original inner packaging. It must be accompanied by the original proof of purchase documents.

Items may be returned in the following cases:

  1. If you were mistakenly sent an item you did not order. We will pay the cost of returning the items and re-send the correct order. You also have the option to ask for a refund of your money. NOTE: you must return within 5 days from the date of delivery otherwise we are not obliged to proceed with the fulfilling of the original order.
  2. In cases of delivery of defective goods. Again, you have the option either to request a substitution or a monetary refund. The onus of proving the prior defective condition of the item(s) is on you, the buyer. In this case, we will pay the cost of return.
  3. In case you wish to substitute an item with another. In this case you have the option to return the item within 14 days from the date of purchase and request the substitution with another of equal or greater value, covering the difference in cost. In this case, you are responsible for all shipping costs.
  4. In case you wish to exercise the right of cancellation.

For a period of up to 14 days after delivery, you have the right to return the item(s) without needing to specify the reasons and to ask for a refund. You exercise this right by filling out the Cancellation form and sending it to the address: info.e-shop@naraya.gr. You will be then duly notified of its receipt by e-mail.

Items should be returned to the Company address, Platonos 10, 15234, Chalandri, no later than 14 days after the exercise of the right of cancellation. In this case, you will have to pay the return shipping cost.

We retain the right to refund you with an amount equal to the cost of the merchandise plus shipping cost, only after ensuring that the item(s) was returned in the same optimal state that it was shipped to you. We are obliged to do so within 14 days from the return date.

Any damage to the merchandise incurred during its return will be covered by you, with an appropriate amount being deducted from the amount refunded.

We retain the right of reservation or non-fulfillment of any order, provided we inform you about the reasons, within three days from your purchase.

Every effort has been made for the true rendering of the colors of our products in our website. These however may vary, according to the device you are using to view the site. Such small variations do not justify a claim for the return of the items you have ordered.